Cancellation & Refund Policy

The terms applicable to reservations made through our website, phone, email, WhatsApp, or authorized booking partners. By confirming a reservation, you agree to the terms stated below.

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At RK Residency, we strive to provide a seamless booking experience for all our guests. This Cancellation & Refund Policy outlines the terms applicable to reservations made through our website, phone, email, WhatsApp, or authorized booking partners. By confirming a reservation, you agree to the terms stated below.

1.Reservation Confirmation

A booking is considered confirmed only after:

Successful payment (full or partial, if applicable).

Receipt of a booking confirmation via Email, SMS, or WhatsApp.

Issuance of a valid Booking ID or Reservation Number.

2.Free Cancellation

Guests may cancel their reservation up to 48 hours before the scheduled check-in time without any cancellation charges, unless otherwise specified during the booking process.

3.Cancellation Charges

The following cancellation charges may apply:

Cancellation Time	Charges
More than 48 hours before check-in	No Cancellation Fee
Within 48 hours before check-in	One Night's Room Charge
On the Check-in Date	100% Booking Amount
No-Show (Guest Does Not Arrive)	100% Booking Amount

Note: Promotional offers, discounted rates, festive packages, and non-refundable bookings may have different cancellation terms, which will be communicated at the time of booking.

4.Refund Policy

If a booking qualifies for a refund:

Refunds will be processed to the original payment method.

Refunds are generally completed within 7–10 business days, depending on your bank or payment provider.

Any payment gateway or bank processing charges (if applicable) may be deducted from the refund amount.

5.Non-Refundable Bookings

Certain bookings are non-refundable, including:

Special Promotional Offers

Festival Packages

Event Bookings

Group Reservations (unless otherwise agreed)

Advance Purchase Discounts

Non-Refundable Rate Plans

Please review your booking details carefully before confirming your reservation.

6.Booking Modifications

Guests may request changes to:

Check-in Date

Check-out Date

Room Type

Guest Details

All modification requests are subject to:

Room availability

Applicable rate differences

Hotel approval

Additional charges may apply depending on the requested changes.

7.Early Check-Out

If a guest chooses to check out before the confirmed departure date:

Refunds for unused nights are not guaranteed.

Any refund or adjustment will be at the sole discretion of RK Residency management.

8.No-Show Policy

If a guest does not arrive on the scheduled check-in date without prior notice:

The reservation may be cancelled automatically.

The entire booking amount may be forfeited.

The room may be released for other guests.

9.Hotel-Initiated Cancellation

In rare situations where RK Residency is unable to honor a confirmed reservation due to circumstances beyond our control, such as:

Technical issues

Operational constraints

Natural disasters

Government restrictions

Force Majeure events

We will:

Offer an alternative accommodation (subject to availability), or

Provide a full refund of the amount paid.

10.Third-Party Bookings

If your reservation was made through:

Online Travel Agencies (OTAs)

Travel Agents

Corporate Partners

Third-Party Booking Platforms

The cancellation and refund process will be governed by the respective platform's policies in addition to RK Residency's terms.

11.Force Majeure

RK Residency shall not be held liable for cancellations or service interruptions caused by events beyond reasonable control, including but not limited to:

Natural disasters

Floods

Earthquakes

Fire

Pandemic or Epidemic

Government Orders

War or Civil Disturbance

Power Failure

Internet Outages

By making a reservation with RK Residency through our website or any authorized booking channel, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy. RK Residency reserves the right to modify or update this policy at any time — any changes will be published on this page with the revised effective date.

Questions about this policy?

Our concierge team is happy to clarify any clause. Reach out — we reply within 4 hours.

📞 +91 9760814931 ✉️ rkresiddency121@gmail.com

📍 RK Residency, Kailash Nagar, Vrindavan, Mathura, UP 281121